HELP!: Since you're closed on Saturday and Sunday, what happens if a family needs to cancel a sitter scheduled to come?
Great question! If you have a sitter scheduled to come to your home and need to cancel, you can call/text her directly to let her know if you have her contact information. The sitter should then call Sitters Unlimited and leave us a message to inform us so that we can send the family the $25 cancellation fee invoice on Monday when we return to the office, and send the sitter her check. If you do not have the sitter's contact information, then please let her know when she arrives that you had a change of plan, and give her the $25 cancellation fee plus a little gas money for driving out to your home. **During
office hours, if you need to cancel and do not contact either us or the sitter
before she arrives at your home OR do not give sufficient notice (within 5 hrs of start time), the full amount is owed to the sitter for lost work. We only offer the $25 cancellation if you
give enough notice (24 hrs-6 hrs in advance), when we are closed if you tried your very best to give advanced notice, and for last minute emergencies in which no 5 hr window notification time is possible.
HELP!: How do we proceed with tax claims for sitters/families?
Sitters are considered an employee for the family
for whom they work. Previously, Ohio law has been that those families
paying more than $600 to any individual for labor or work must claim
this on their taxes, and the employee (sitter) must do the same. However, tax information changes all the time so the recommendation from Sitters Unlimited LLC is that you speak with a credible, licensed tax agent who can make the most appropriate legal recommendations for your particular family's situation.
If we have a last minute sit come up when your office is closed and have the contact info for one of your sitters, can we schedule her to come and then just let you know when you reopen for business?
Unfortunately, no. ALL sits MUST be scheduled online through our service before a sitter is permitted to come to your home. This is to protect both your family as well as the sitter should, God forbid, any accidents happen while the sitter is there. All sits verbally scheduled between a sitter and client MUST be scheduled online prior to the sitter coming, lest they not be honored. If our office is closed and won't reopen before you need a sitter, given you can't book sit requests within 48 hrs yourself, you can use someone you know outside of our service but not one of our sitters. We apologize for any inconvenience this may cause. However, we are open M-F 8a-8p and reachable by phone or email 60 hrs/week to help you with any of your needs. Thank you for respecting this policy!
What are the deadlines for requesting regular help for fall (Sept-Dec), spring (Jan-May) or summer (June-Aug)?
If you are looking for more than the occasional sitter and need multiple days each week with the same individual, including summer nannies, part time help, full time help (limited), before and after school help (high demand), here are the following deadlines:
Spring Help (Jan-May): Let us know your need no later than Nov 1st (days needed each week, times, any additional info such as "driving kids to/from activities needed", etc.) to be included on our "First Come, First Served" list.
Summer Help (June-Aug): Let us know no later than March 15th (same info as above) *This includes summer nannyships!
Fall Help (Sept-Dec): Let us know no later than July 1 (same info as above) to be included on our list!
**SITTERS: Please let us know by the deadlines above if you would like regular work, what your hours of availability are, you start/end availability dates, etc. Thank you!!
What are your business hours?
We are open M-F, 8a-8p. We are closed Saturdays and Sundays as well as on major holidays.
What areas does your company service?
We provide sitters to Columbus and the surrounding suburbs. Generally speaking, if you live within 10 miles of downtown Columbus, you should be within our service area. If you live just beyond that, we may still be able to help you but you may need to offer a financial incentive (e.g. extra $ for gas OR more per hr) for our sitters to drive further to/from your home. Call or email us if you want to check to see if we can help you before you sign up!
What happens during bad weather conditions?
Our parents can cancel due to weather conditions within 3 hours of the sit without any last minute cancellation fees. There will be no refund for the scheduling fees for the sits that have been placed. If parents choose to cancel their sits because they aren't going to be heading out of the house or they don't feel comfortable having the sitters travel in the weather conditions, just give Sitters Unlimited LLC a call. We allow the sitters the same courtesy to cancel during this time as well.
What type of business is Sitters Unlimited LLC?
We are an Ohio limited liability company registered with the Ohio Secretary of State, and an accredited business registered with the BBB. We provide sitting services to Central Ohio families in need of help.
What's your contact information?
You can call us at 614-799-9116 or email us at email@example.com.
Why does it say BabySitEase when I type in Sitters Unlimited?
Sometimes that happens. BabySitEase is our sister-company located in Cincinnati, Ohio. The founder of BabySitEase used to work for Sitters Unlimited before she moved to Cincinnati with her husband to start her own family. Together, she and her husband created their own babysitting service, BabySitEase, to provide childcare for families in the Cincinnati and Tri-State area. They also created and developed the software we use, which is why you'll see the name BabySitEase come up sometimes in the URL or in other locations on our website. They have franchised their software for use, but each company is a separate entity. We do not share client or sitter databases and as long as you login and see Sitters Unlimited LLC, you're on the right website. You don't ever have to worry about your information going to anyone other than Sitters Unlimited.
Will you send a sitter if our children are sick?
if the illness is non-contagious will we send sitters to your home. If
you have a sitter scheduled and your child comes down with a contagious
illness (even if it is "just" the flu or a contagious cough/cold), you
must cancel; even if no fever is accompanying the contagion. If your
child is sick with something that is not contagious and you have a
Doctor's note stating that he/she is no longer infectious, of course you
can keep your sitter! Otherwise, our sitters become exposed themselves
and then also become vectors of spreading the disease to other children
they care for. Washing one's hands isn't enough to prevent being
exposed when you're in the sick person's home environment. Preemies,
infants and others are at high risk of infection and we simply cannot
expose them to communicable illnesses. Our sitters work with
organizations such as hospitals and in homes with high-risk children
which require a sterile environment. Should one of our sitters arrive
at a sit and be left with a sick child or be in a home where an illness is present, if their next job is to work
with a 6-month old who is awaiting open heart surgery then we have
already played a role in compromising that baby's health, as even a
simple cold can be life-threatening in these cases. With incubation
periods lasting up to several days for many common bugs, this makes it
even more dangerous if certain treatments are given to young babies
without the knowledge that they have been exposed to "X" disease. Please
contact us at the office and your sitter (if you have her #) to cancel
if your child becomes sick. This is just one of the many ways Sitters
Unlimited works to protect your family and children and we very much
appreciate your cooperation & understanding! Thank you!
a. Why Should I use Sitters Unlimited LLC?
Parents are busy and finding a reliable, experienced and responsible sitter that you can trust in your home with your children isn't an easy task! We do all the recruiting, interviewing and qualifying of sitters over 18, so that you don't have to. We also require the strictest level of background checks as well as 5 solid references from all of our sitters, so you know you're only getting the best! Our main competitors charge much higher placement fees compared to our $8, and the national companies don't know their families and sitters like we do. Many don't even interview the babysitters they are sending into your home!! We pride ourselves in being a LOCAL business, focused on supporting the needs of Central Ohio families, women and children. All other in-home agencies in Columbus are modeled after Sitters Unlimited, and we are the ONLY in-home babysitting agency in Central Ohio, as far as we know, to require all applicants to get fingerprinted and background checked through State of Ohio agencies (e.g. Sheriff's Office). Background checks are NOT created equal, and online checks have too many holes in them. We require the strictest level of checks before we'll even interview new sitter candidates, so you can rest assured that every single sitter we send to you has been thoroughly screened, has tons of experience, and will give the upmost quality care to your children. To join a babysitting service for $50 and have access to hundreds of screened, responsible, reliable and experienced babysitters whenever you have the need is a no-brainer!
b. How do you select your sitters?
At Sitters Unlimited LLC we work to qualify only the BEST sitters to provide care for your children, elderly parent or furry family member. We have the highest screening levels of all in-home agencies in the State of Ohio. We recruit heavily among education, child development and nursing majors at surrounding universities and colleges. Sitters Unlimited is the ONLY in-home childcare agency in Columbus, Ohio
that we know of which requires all sitters to be fingerprinted and
background checked through the Franklin County Sheriff's Office. Our
philosophy is that if they're afraid to walk into a police station and
have something to hide, then they should NEVER be sent to your home!
This is our first requirement for all applicants and although other
companies find it easier, faster, and cheaper to just do online checks
which have multiple holes in them, our main priority is finding safe,
quality, responsible caregivers for your family which requires proper fingerprinting and police-level screening.
Once applicants have gotten their background checks, we meet with them for a face-to-face interview, then check multiple references, three of which must be care-related (e.g. childcare/elderly patient references, etc.). We also require proof of an active driver's license and car insurance at our interviews. Finally, we ensure they get CPR certified if they haven't already, to provide yet another level of safety for your children.
Once hired, every sit they go on is a potential check point since we ask our clients for their feedback whenever we send a new sitter to their home. We only keep sitters who are rated highly, so we are continually getting your input on all of our sitters and only keep those who are rated at the highest level.
c. How does Sitters Unlimited LLC work?
Sitters Unlimited LLC
is a babysitter placement service that helps parents with occasional,
short term & long term child care. Once you have registered with the
service you can request a sitter whenever the need arises. You just log onto
the website using your email address and the password you created when
you registered. Each time you submit a sit request, you pay Sitters
Unlimited a small placement fee ($8/standard request, $10/holiday or overnight request, $15/last minute requests). Once you have submitted a sit
request and it is filled, you will receive an email confirmation with
the date, time and the name of the sitter who will be coming to your
home, along with a brief biography. You then pay the sitter directly at the
end of her sit, either by check or cash. This is the same process for household help and pet sitting. For nanny requests, please contact our office and speak with someone.
d. How much does Sitters Unlimited LLC cost?
See our pricing page for more information. https://www.sittersunlimitedllc.com/pricing Registration costs $50 which buys you limitless access to our Babysitters Club. Once you are registered, you can book a sit (or other type of request) whenever you'd like. Each sit request you submit carries a placement fee which covers the cost of us finding a sitter for your requested date/time ($8/standard placement, $10/holidays and overnights, $15/last-minute request within 48 hours of your appointment start time). If you do not book any requests, you aren't charged a dime. That means you only pay for the services you actually use, and our standard placement fee of $8 is the most affordable anywhere in the city of Columbus!
You then also pay the sitter directly, either cash or check, at the end of her sit. For sitter rates, see our pricing page for details regarding each module (e.g. babysitters, nannies, household help, pet sitters). We require a 3 hr minimum sit and also that families pay the sitters for the full time they were booked.
Therefore, a standard babysitting request only costs $8 plus the cost of your hourly rate to the sitter! It's that easy (and affordable)!!
HELP! How do I schedule a sitting job?
Once your family is registered, to book a sit
you'll log in and click on "Schedule a Babysitter" in the left hand
menu. You'll just fill in all the information that the form prompts you
to complete (e.g. date, start/end time, any comments, etc.), request whatever
sitter you've had before that you'd like to have back again by clicking the box
to the left of her name and when done, you'll scroll down and click on
"Pay Now" to pay the associated placement fees. Once you've
paid the sit fee, your sit will be posted. Your screen will refresh and
you will then see your job listed under “My Childcare Jobs.” If you do not pay the sit placement fee, your
request will sit in your checkout box until you do. This is similar
to a shopping cart on Amazon....only once you pay for the placement fee will
you be able to "check out" and post your sit. If instead, it is
still pending, payment has not yet been received.
After we have received your request, you will
receive an email confirming we got it and are working on it. If you do
not receive this email, something probably went wrong and you should log in
again to double check that your request was received. If you have any
questions about the process or are having trouble, please don't hesitate to
contact us as we're always more than happy to help!
HELP!: I'm trying to edit or cancel my sit and it won't let me. Why?
You are unable to edit or cancel your sits within 48 hours of the sit start time. That is because we need to ensure the sitter gets the message and does not show up to your house given the last minute change. For all last minute changes, please call 614-799-9116 and speak with someone directly. We will ensure your sitter gets the message and will manage any online changes for you.
HELP!: I'm trying to post a sit within 48 hours of the sit-start time and it won't let me. Why is this and what should I do?
This is our system's built in way of having you contact us. We need to get working on your sit request right away if the start time is within 48 hours. Please call or email us with the date, start and end times, and we'll get working on trying to find you a sitter ASAP!
HELP!: What happens if we already have a sitter scheduled but need to cancel or edit it?
the sit is scheduled in advance, you can go online and cancel it yourself, and
your sitter will receive notification. You
can also feel free to edit a sit you’ve booked as long as a sitter hasn't
already been assigned to it. However, once a sitter is assigned, if you
edit the start or end time, the system will not assume the sitter is available
during those new hours and it will bump her off, creating confusion and
potentially causing multiple sitters to show up at your house. If you
need to cancel a sit within 48 hrs of the sit start time OR edit a sit after a
sitter has been assigned, please call us at 614-799-9116 and we will happily
take care of it for you!
HELP!: What if a sitter doesn't show up?
Call Sitters Unlimited LLC at 614-799-9116 and we'll get working on a solution! It is incredibly rare for this to happen but emergency situations do sometimes occur. If we cannot replace your sitter, your sit placement fee will be refunded. Sitters Unlimited LLC cannot
be held responsible for any financial penalties you may incur due to a sitter not showing up.
HELP!: What if I'm not sure how long I'll be gone or what if I come home early? How should I book the sit hours?
All sitters are to be paid for the full time they are booked.
Therefore, if you know you'll need a sitter on Friday night from 5-10pm
for example, but think you might stay out until 2am, book the sit from
5-10pm and put a note in the comments section saying something like,
"We might stay out as late as 2am so we need a sitter with end-time
flexibility." That way, you are only required to pay her from 5-10pm
but if you choose to stay out later, you already know you have someone
who is aware and flexible, and you can then just pay your sitter for any
additional time they stayed.
I heard you have a client referral program. How does that work?
If you refer a family to Sitters Unlimited LLC and they name you as the referral, once they register with us you will receive 2 free sit booking fees to be used within one year (you’ll still pay the sitter). Tell the families to enter your name when it asks on the registration page how they heard about us.
I used to use Sitters Unlimited for childcare but my children are now grown and I haven't used you in years. I am interested in your elder care (or pet services) now though. Do you still have my information on file?
All client files were securely transferred to this new system, so all you have to do is use the email address and password you used before to login and start editing your profile. You can sign up for whatever service you'd like and do not have to re-register.
I'm not interested in childcare but I am interested in household help (or pet sitting). How do I go about registering?
can register for whatever service you'd like! If you're interested in
household help or pet sitting, you can click on “Register New Client” and just
check the box next to the service you are interested in when you sign up!
You'll pay the one time $50 registration fee and once registered, can book a
job request any time you’d like. If
you're a current babysitting client and would like to add a new service (FREE),
just go to your family's account page and check the box next to the service(s)
you are interested in, fill out any corresponding pop up boxes that may appear
(for nannies, pet sitting), and click "save" when done.
Is CPR certification a necessary requirement for sitters?
Yes. By the end of 2018, all sitters will be CPR certified. While the majority of our sitters have already been through CPR / Red Cross Babysitter certification at some point in their life, this is an annual certification and only some of our sitters get re-certified annually.
Is it possible for me to get the same sitter each time?
We love helping families find reliable, quality caregivers that they can form a relationship with and request for future sit dates. We will happily check with your requested sitter(s) before opening up your request to others you may not have met yet. Our website allows you to see the names and photos of past sitters you've had so just select the sitter(s) you'd like to
request when you book your next sit,
and the system will automatically send them an email. They'll have 24
hours to respond before the sit opens up to other candidates. If you find you are requesting weekly regular sits (same day & time each week), a regular sitter may naturally fall into place and you can request that sitter weekly if you'd like.
Is there a minimum requirement for the length a sit has to be?
Yes. It is next to impossible to get a sitter to drive all the way across town to sit for one hour. Therefore, we require a 3 hour minimum sit for all clients, with the exception of non-profit groups and churches who have a 2 hour minimum sit requirement. Even if you don't need a sitter for the full 3 hours, the sitter must be paid for 3. We recommend you use this to your advantage and run errands, grocery shop, work out or take some other opportunity, when possible, if you know you'll be coming home before the 3 hr minimum is up.
What happens to my fee if I cancel a sit?
As soon as you pay the placement fee to submit your sit request, we begin working on filling it right away. The $8 standard, $10 holiday/overnight and $15 last minute placement fees are essentially the client giving us permission to go ahead and begin working on filling their requests. Should you opt to cancel a request after it has been filled, there will be no refund of the placement fee since the service was already performed. However, if you cancel a sit request that we have not yet found placement for, we will refund your placement fee in full. Sitters who are canceled on within 24 hrs of the sit start time receive a $25 cancellation fee that we will bill you for, should you have to cancel with such short notice. Should you cancel within 5 hrs of the sit start time, the full amount for the sit is due to the sitter. See other FAQ regarding sitter cancellation fees.
What if my sit request isn't filled?
We have a fill rate around 98% for all of our sits that are requested outside of 48hrs and we also fill most of our sit requests that are called in within 48hrs. We'll do our best to get you a sitter, but if we are having trouble, we'll call you on the primary phone number you provided during registration on the day before the sit to let you know how things are looking. If we are unable to fill your request we can offer you a coupon for the placement fee or a refund of your placement fee, whichever you prefer. As
always, those who book first, get first priority. Obviously, the earlier you book, the more
likely we are to be able to find you a sitter.
What is the difference between a nanny and a sitter?
The regular rate for babysitters is $10/hr for one child, and $1 more per hour each additional child. Sitting rates are standard and are the same no matter which sitter we send to your home. Tipping is appreciated but not required.
Nannies work for the same family at least 4 days or 25 hours per week, whichever comes first. This is a contractual relationship that has a set term (e.g. 6 months, 1 yr, summer, etc.) and can be renewed/renegotiated once the contract expires if both parties opt to continue. Nannies are paid at the very minimum, $2 more per hour than babysitters due to increased
responsibilities (e.g. helping kids with chores, keeping nursery and kids' rooms tidy, doing children's laundry & putting it away, usually involves some educational arts/crafts/activities schedule component to keep kids engaged, busy & learning, etc.). Nannies and families negotiate their own rates based upon that nanny's experience, work history and the specific duties/responsibilities required by the family. Ohio State Tax Law dictates that should your family hire a nanny, you are required to register your family as a business and get an EIN #, pay into your nanny's Social Security, withhold taxes from her paycheck, file quarterly taxes as any other business would, etc. Although this is outside of the scope of our service, we do have a payroll company that we can refer you to who handles all of this for you and we've found that they'll answer all of your questions for free so many families opt to go with them to handle the financial requirements necessary when hiring a household employee, such as a nanny.
We offer 3 types of Nanny buyout relationships. For more information, see our pricing page details or call us if you have questions. https://www.sittersunlimitedllc.com/pricing
Will you protect my personal information?
You are asked to provide a lot of information to Sitters Unlimited LLC during registration. You should feel comfortable knowing that we protect your information online utilizing many techniques and tools including individually unique user IDs and passwords. We ask that you protect your user ID and password by not writing this information down or giving it to others. The information we request from you is only used to help our babysitters and families know a little more about the person coming into their home or the person whose home they will be entering. Please do not create dummy data but input the correct information so we can serve you better. You can rest assured that absolutely none of your information will ever be shared or sold to anyone...ever!
Can I bring my children to a sit with me?
Can I care for children in my home instead of the family's home?
Can I work for Sitters Unlimited even if I don't have a car?
No. You MUST have your own reliable transportation.
Do I have to pay to be a part of the service?
Not necessarily. The only thing you have to pay for is the background check at the Franklin County Sheriff's Office. The cost is $30 for sitters living in Ohio for more than 5 years and $60 for those who have lived in Ohio for less than 5 years. This is a requirement for all new sitters and must be done before any interview will be scheduled. If you have already had a background check done within the last year through your school or current place of employment, we can take a copy as long as it is still current (conducted within the last year). If it is no longer current or if you don't already have one, then yes, you will need to pay to have one run. Also, if you have not already been CPR certified, we will need you to get this done prior to hire and can give you the information for that at our orientation/interview.
How do I apply to become a sitter?
to the homepage of our website at www.sittersunlimitedllc.com, click on "For Childcare Providers" and "Apply Now." Fill out the online application
and review it before submitting. Once we receive it, if we feel like
you're a good candidate to become one of our sitters, we'll be in touch
with an email letting you know where you can get your BCI (background
check) run so that we can set up our interview and orientation. We
look forward to receiving your application!
I have references, but they aren't all childcare related. When applying, what sort of references do you require?
On the sitter registration/application page, it requires that you enter 5 references. Of these, the first 3 MUST be childcare related (or elder care, pet care, etc., depending upon the position you are applying for). You can use families that you have worked with before and/or business professionals (e.g. principles, teachers, social care workers, church groups, etc.) as references that can attest to your aptitude and ability to provide the services you'd like to fill with our company. We need references that can speak to your character, responsibility/reliability level; those who have seen you interact with children (or the elderly, pets, etc.) and can attest to how they respond to you, how interactive you are with them, etc. The other 2 references can be whomever you choose as long as they are not related to you (e.g. former/current bosses/managers, etc.), but the first 3 you list must be care-provider related.